Shutterstock is a leading provider of stock content (images, music, videos). At Shutterstock, I designed user interview protocols and surveys intended to understand user behavior and attitudes. I conducted interviews, tested prototypes, and synthesized results. I worked closely with product owners, designers, and engineers to answer research questions and validate/invalidate hypotheses. I identified opportunities and made recommendations for user-centered features and experiences.
Methods: Remote usability testing, discovery research, interviewing, survey design and analysis, card sorting, competitive research.