Gilt is an flash sale site that offers luxury apparel, accessories, home goods and children's items at discounted prices. As the solo UX researcher for the organization, I performed dozens of in-person and remote usability tests and owned usability from planning to recruiting, moderating to analysis/dissemination.
Methods: Test design, remote and in-person usability testing, interviews, focus groups, recruiting.
Shutterstock is a leading provider of stock content (images, music, videos). At Shutterstock, I designed user interview protocols and surveys intended to understand user behavior and attitudes. I conducted interviews, tested prototypes, and synthesized results. I worked closely with product owners, designers, and engineers to answer research questions and validate/invalidate hypotheses. I identified opportunities and made recommendations for user-centered features and experiences.
As a freelancer, I designed and executed a research plan to gauge the usability of a new site feature, BarkShop. Eight representative users participated in remote usability testing. I helped the team uncover usability issues and gauge the effectiveness of branding.